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Our Services

Pre-Order Process

Once you are connected with our sales executive, they will set up a meeting at the site where the installations of products are

required. The sales personnel will discuss in detail the illustrations and drawings to ascertain the actual requirements of design, hardware, finish and glass to be installed. Our executive will thoroughly examine the apertures and will take note of all the measurements required by the design team. Bangalore Post the interaction, our sales executive will forward the quote generated to the customer and if the customer requires any changes in the layout the same can be discussed and incorporated there and then. In case of any changes, a fresh price quote will be sent to the customers. Bangalore Once the customer confirms the order the installation supervisor will visit the customer with the necessary documents of floor plans and diagrammatic representations. The supervisor will inspect and ensure that all the apertures, final measurements and designs are in order, and will forward the same to the design team. In case any of the gaps need readjustment the customer would be requested to have the modification done as per the requisite measurements. After all the modifications have been incorporated, a final quotation will be sent to the customer. Post the final approval by the customer, we will start the process of designing products that are not only aesthetically appealing but are also partners for life and incorporate the features of durability, comfort and peace of mind.

Installation Practices

Tuscan Windows offers installation services to the clients and it is our belief that customer satisfaction is of immense importance we ensure.

to be with our customers at every step throughout their experience with Tuscan Windows products. All Tuscan Windows fenestration products are installed by well trained and experienced staff so that all gaps between the wall and window are perfectly sealed so that no dust, pollution or sound could enter your premises. Our installation supervisor will visit the site for a thorough inspection once the customer confirms that everything is okay. This is done to ascertain if the site is clear of all debris and that no masonry or civil work is left or required and the site is ready for door or window installation. The process of installation will commence as soon as the site is clear of obstructions and is conducive to hassle-free installation work.
The Installation Process
Fixing windows and doors is done by 2 methods separately or either both the methods are used in combination. Each frame of doors and windows is fixed to the structure properly along with all the adjacent frames and all possible loads such as wind load, operating load, etc. which could deflect the frames. Secondly, the fixing process is as anti-corrosive as possible. Polyurethane foam is used wherever the precast concrete causes difficulty in fixing specified distances. However, the polyurethane foam method of fixing should never be used solely, while fixing doors and windows. All four sides of the doors and windows are secured properly. At the time of installation, the corner fixing should maintain a distance of 150 mm to 250 mm from the external corner and in each jamb, there should be a minimum of 2 fixings of screws. In case the head or top of the window is fixed with polyurethane foam, then the fixing of screws used is (i) if the width of the frame is up to 1200 mm then no fixing is required, (ii) in case the width of the frame is from 1201 mm to 2400 mm then one screw fixing is enough, and (iii) in case the width of the frame is from 2401 mm to 3600 mm then 2 fixings equally spaced are required. Post the installation of windows, trims are used to level up or tidy up the interface between the windows and walls. The trims used are made up of superior quality material and the color specification of trims matches the colors used for the Windows Magic doors and windows. Lastly, all the gaps and apertures are scrutinized and the gaps are caulked with silicone sealant filling. This is done for added strength and protection of the doors and windows. Once the sealant is applied the entire frame is then washed and cleaned. Solvent-based cleaners are never recommended for cleaning doors and windows. During the entire installation process, our customers can inspect every detail of the process and product.

Customer Services

At Tuscan Windows, we don’t believe in just selling the product, but we believe in forging long-lasting relationships.

with our customers. At Tuscan Windows, customer service and satisfaction are not just a practice it is a way of life. At Tuscan Windows, we strive to produce superior quality products coupled with personalized customer service. In case of any unexpected problem, we at Tuscan Windows have defined customer service practices, in order to resolve the queries of all our customers in the minimum possible time. We ensure that our expert technicians attend to each complaint within a maximum of 48 hours and resolve problems related to poor functioning or jammed locks and other operating problems, on an immediate basis. In case of any parts replacement, or alignment issues we ensure to resolve the same within 72 hours and if due to some unforeseen factors where a part is not readily available, we ensure to keep our customers updated about the expected timelines. In case of issues pertaining to glass pane breakage, our technician will note the accurate measurements and the order for glass will be placed. At Tuscan Windows, our focus is to resolve all your queries and issues with minimal hassle to our customers and at every step our customers are updated on the expected timelines.